That game is written off as a loss to Sega. from Dingbest's blog

It is a rumor, but Jeff Gertsmann was the one who talked about it, and he's not some random. Granted, he's not super influential in the gaming scene, but he's very much an experienced reporter and match reviewer, even though he is not a journalist; he has a lot of connections. For some time SEGA had to focus just on Phantasy Star Online 2 Meseta a few key franchises in the west, and it was only after SEGA of America was merged into Atlus USA in 2015 that things started to get much better.

There was no way they could have handled a huge online game such as PSO2 during those years, and even after the merge, they were busy with not just localizing more matches from more franchises they could not in the years earlier, but they had been busy with improving their localization process so the western discharges could be nearer to the JP releases. Even now in 2020 the current SEGA of America/Atlus USA wouldn't have been able to deal with the entire PSO2 job independently (as we can see by the partnership between SEGA and Microsoft with MS hosting both the servers and community along with service being outsourced to ESTSoft).

"We noticed a lot of players say they have been waiting eight long years for this launch. [laughs] We were very happy about that." That laugh better be a nervous (oops. Sorry) one rather than a mocking one. It is in the end of a query about how hot the beta was. It reads as"a lot more people played beta than expected, and told us they had been waiting eight long years for this - so people were pleased at how popular it was" rather than"we had been happy folks were waiting for eight years" Frankly I'm just happy the game is out, it's doing well, we are really getting content upgrades and such.

So even if they did not care we seem to maintain a fine spot at this time and that is what's critical. Just continue playing and supporting with the game if you enjoy it and hopefully Sega will see they have a decent enough player base here not to bungle things later on. What a non answer for the why the 8 year wait query. Its apparent they lost interest long ago and just changed their mind for this release because of Microsoft practically funding it. All of what has been mentioned here makes quite a lot of sense in retrospect. The clunky translation due to the group not having much control over it, and the huge delay for the EN version. For all those of you who don't remember, PS as a series has had some really DOGSHIT customer support at the west, all the way back to PSO. Sega as a business has an extreme trend toward the crippling fear of making money. So they never try things unless they see an immediate gain to them in some capacity (View: POS apparatus in reaction to their incoming downfall, the quarterly surveys, etc.)

Gotta love how that dude's encounter is gatchas and cheap meseta pso2 the SEA fiasco, makes me feel so comfortable with the game's future... SEGA simply do not like the westand we would have never gotten this game if not for a significant firm like MS. I don't know if it's because of terrible history with cheaters out of PSO /PSU, or even still sore over the Dreamcast's passing that was all thier own fault. Heck they arent even Sega anymorethey are Sega Sammy.

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